Inquiries regarding exchanges and returns

■ About exchanges

[Replacement of defective products]

Please be sure to write "Replacement of defective product" in the subject line, fill in the required fields, and clearly state the content of your inquiry.

- Regarding exchange procedures: After checking the availability of the product you have inquired about, we will contact you to proceed with the procedure.

[Size exchange]

Please be sure to write "Size Exchange" in the subject line, fill in the required fields, and clearly state the content of your inquiry.

- Regarding exchange procedures: After checking the availability of the product you have inquired about, we will contact you to proceed with the procedure.

■Returns

[Defective product cancellation]

Please be sure to write "Defective Product Cancellation" in the subject line, fill in the required fields, and clearly state the content of your inquiry.

- Regarding the procedure After we have checked your order slip, we will contact you with instructions on how to proceed.

[Returns due to customer's convenience]

Please be sure to write "Return" in the subject line, fill in the required fields, and clearly state the content of your inquiry.

- Regarding the procedure After we have checked your order slip, we will contact you with instructions on how to proceed.

*Inquiries received on holidays or outside business hours will be handled on the next business day.

*It may take some time for the product to be checked at the delivery center.

*Depending on the content of your inquiry, it may take some time to respond or we may not be able to answer.

*In order to ensure a smooth response, please be as detailed as possible and check the notes before contacting us.

Please fill in the form below and click the "Submit" button if you agree.